Service and Training

Customer Service

Our customer service team is one of the best in the industry, they can help you place your orders, answer any questions or concerns about inventory, orders, returns, billing and accounts receivable. To reach Torke’s caring customer service staff, please call (800) 242- 7671, we actually answer the phone with a live person, from 7:30 am-4:30 pm seven days a week and after hours on the weekends.

Service and Repair

Torke Coffee is unique to broadline distributors and competitors in that we have a dedicated team of repair technicians whose sole job is working on beverage equipment. Let’s face it; all equipment will eventually break. Torke’s team is factory certified by the manufacturers of the various machines and they carry parts on their truck; and they’re just a phone call away. Furthermore, Torke Coffee has a service technician on call 365 days a year. If your Torke Coffee beverage equipment needs repair, just call us at (800) 242-7671 and we will dispatch a tech right away.

Click HERE to request service

Training

We take coffee educating and training to a whole new level.  Whether you are new customer or a great loyal customer, Torke Coffee has education and training available to you.  All new installations receive an extensive onsite coffee and equipment training session in addition to custom tailored brewing guides.

Interested in educating your staff to even higher levels?  Schedule a coffee experience at the Torke Coffee Roasting Company world headquarters.  You will immerse yourself in the vast world of coffee, gaining knowledge incomparable to no other.  Watch coffee change form during your plant tour and learn the strategies of brewing great coffee in a classroom environment.  Even taste different coffees from around the world while relaxing in your private cupping lessons. 

Barista and Espresso Training

Does your team need barista training? Whether a new restaurant or café, our customized barista training will meet all your needs.

Click HERE for a sample barista and espresso training guide