Customer Service Representative, Sheboygan

Position Summary 
Communicates with customers by telephone and email, specifically receiving orders for products, answering inquiries, resolving or referring customer issues to the Supervisor/Manager.


  • Responsible for answering customer calls from the telephone, email, internet, and fax
  • Take ownership of real-time order and service call entry
  • Perform data entry into an ERP system
  • Take ownership of task assignments in the customer service department
  • Maintain a positive and lively tone that is inviting and encouraging to other team members
  • Perform various other duties or projects as assigned by manager
  • Coordinate with route drivers and service technicians regarding orders, par-levels, paperwork, beverage equipment status, and customer contact updates


  • High School Diploma or equivalent
  • Must have a friendly and outgoing personality
  • Must have a professional attitude
  • Self-starter, positive attitude, dependable, detail-oriented, highly organized, great communications skills, quick learner
  • Must enjoy and be able to coordinate multiple tasks
  • Must be proficient in Microsoft Office products
  • Required to have an ability to execute numeric functions on a 10-key

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